FREQUENTLY ASKED QUESTIONS
BUY 3, GET 10% OFF + FREE SHIPPING PROMOTION
This promotion is only valid for full priced items or orders that meet the threshold value of $75. Promo will automatically apply to your order once you have hit the threshold.
WHAT IS YOUR PROCESSING TIME?
Once your order is placed, it takes 2-5 business days for processing. During high sale times such as holidays or launch days, processing time may be extended to 3-5 business days.
CAN I MAKE A CHANGE TO MY ORDER?
We try to be as flexible as possible when it comes to making a change to your order! If your order is still processing and inventory allows we will do the best we can to accommodate your request. Please email us at firstname.lastname@example.org if you need to make a change to your order.
CAN I STACK DISCOUNTS OR GIFTCARDS
Our site only allows one code per order. We do not allow stacking on discounts or discounts and giftcards.
SHIPPING RELATED QUESTIONS
We ship via USPS. You will be able to pick your method (first class or priority) at checkout. First class packages must be less than 15 oz. All packages over 15 oz will be shipped priority. First class packages take 2-5 business days for delivery. Priority packages take 1-3 business days for delivery.
LOST OR STOLE PACKAGES
Unfortunately, we can not guarantee assistance with lost or stolen packages. But feel free to email us at email@example.com and we will do what we can to help.
INCORRECT SHIPPING ADDRESS
If you accidentally provided the incorrect shipping address on your order please email us as soon as possible to get it changed. As long as your order is still processing and hasn't shipped we can usually change it for you. If your order has already shipped we unfortunately won't be able to assist.
We ship International orders via USPS International. You will be able to pick your method (first class or priority) at checkout. First class packages must be less than 4 lbs. All packages over 4 lbs will be shipped priority. First class packages take 7-21 business days for delivery. Priority packages take 6-10 business days for delivery. Tracking numbers are provided.
Shipping time may be delayed due to customs. Customs fees may be applied. We have no control over this. If customs fees are applied they are the responsibility of the customer to pay.
DO YOU PRICE MATCH?
We do not price match. We often run sales! Be sure to check our reps who offer discount codes as well.